Frequently Asked Questions

Your convenience is most important to us. To make sure your shopping on, is easy and enjoyable, we have made a list of frequently asked questions that you may have. In case you have a question not listed below, feel free to reach out to us and we’ll get back to you as quickly as possible.

  • How do you use my personal information?

    Respecting your privacy is important to us. That’s why, we have a system in place to ensure that your personal information is protected and only used with your permission. For any GDPR-related questions and to read more on how we collect, store and manage data, please read our Privacy Policy.

  • Do I need to create an online account to place an order?

    We always recommend that you sign up on our website while shopping so we can send you personalized shopping recommendations, updated news, offers, and more interesting information. However, if you wish to shop as a guest, you can checkout with your valid email address and contact details.

    To place an order using the Guest Checkout option:

    • Add the items you want to purchase to your “Shopping Cart.”
    • If you wish to apply a discount code or gift card to your order, you must add it to your “Shopping Bag” before clicking the “Proceed to Checkout” button
    • When you are ready to proceed with your order, select "Proceed to Checkout."
    • On the Sign In page you will need to complete the email field under Guest Checkout and select "Checkout as Guest."
    • Follow the steps to enter your billing, shipping, and payment information before submitting your order.
  • Can I cancel or make any changes to my order?

    Once you place your order, our logistics partners start processing it right away so you get your delivery on time. As a result, you may not be able to make any instant changes to your order. However, you can always return the item once you receive it. For more information on returns, read our Shipping & Returns Policy.

    In case you want to cancel your order, you can do so within 45-60 minutes of placing your order.

  • How long will it take for my order to arrive?

    We always make sure that your order reaches you on the time you expect. Our logistics partners are constantly striving to expedite the delivery process, which is why we have different delivery options. For more information on deliveries, visit our Shipping and Returns policy.

  • The item I want is showing as no longer in stock. Will you be getting any more?

    We are sorry to hear that! In case your chosen item is not available at the moment, you can add your email address on our website and we’ll notify you as soon as we have it again. You can also email us at and our team will attempt to check whether the item is due to come back in stock.

  • How do I change my account details?

    At any point while shopping, if you wish to change your account information, like email address, registered phone number, password, or delivery address, you can do it on the My Account section on the site.

    Click on My Account and then log in using your e-mail address and password to update your details for any future orders

  • I've forgotten my password. How do I reset it?

    Click here to enter your email address and we will send you a link where you can choose a new password - please note that it will only be active for 30 minutes after you receive it. You can also click on the “Forgot Password” button on the login page to reset your password.

  • I've placed an order. What happens next?

    Congratulations! You are now a Showstopper patron. Once your order has been placed, we will send you a confirmation email. To help you keep track of your order, we will also send a dispatch email as soon as your purchase is on its way. Our delivery partners will also be in touch via e-mail/text to specify the day your goods are due to be delivered. On the day of delivery, you will receive an email (and a text message if you have given a mobile number) from them with a delivery time slot.

  • I've placed an order but not received a confirmation email. Does this mean my order hasn't gone through?

    Technology can sometimes be tricky. Typically, as soon as you place an order, our backend team sends out a confirmation email to you. We suggest that you wait for at least 24 hours to get the email/text message confirmation, except for weekends and bank holidays.  In case you do not receive any confirmation after 24 hours, please reach out to us on and our team will look into it for you.

  • I've received the wrong item in my order. What should I do?

    We're sorry to hear that! Please return the incorrect item using our returns services for a full refund or exchange. For return policy and process, visit our Delivery and Returns page. You can also contact our customer care team at and they will be more than happy to address your issue and/or place a new order for you.

  • What should I do if an item I've received is faulty?

    Our logistics and delivery partners are very vigilant to make sure that your order is in perfect condition, but on the rare occasion that you receive a faulty item, please send it back to us using one of our returns services and contact our customer care team at, we will provide a full refund or exchange the item for a new one.

  • I've received a promotional code. How does it work?

    If you have a promotional code, please click on Do you have a promo code? on the Checkout page. Enter your code in the box provided and the total cost of your order will be automatically updated. Please note delivery charges are excluded from promotions.

  • My promotional code isn't working! Can you help?

    If the promo code is still valid and the expiry date has not passed, please email us the details to and we'll do our best to help.

  • Do you offer gift wrapping for orders?

    For all gift orders, we have a special packaging option. Once you have added items to the cart and proceed to checkout, select the option for “This is a gift”. The cost of gift packaging will be added to your final cart value. Please note that we do not have a wrapping option. To support our agenda of sustainability, we design and source our own gift packages, which are biodegradable, and can be easily recycled.

  • Where can I find the garment details and washing instructions for products on your website?

    Each Showstopper product comes with a stitched on tag with detailed washing instructions. The same garment care instructions are also available on the website on every product details page. If you still have questions or need more information, please contact us at and we'll do our best to help.

  • How can I pay for my order?

    For all orders on, we accept Mastercard, Visa, UK Maestro, PayPal, Amazon Pay.

  • Am I charged for items as soon as I order them?

    If you place your order via online wallets or PayPal, we will charge you as soon as the order is confirmed. For all other payment methods, we will charge your payment card only when it's dispatched for delivery.

  • What delivery options do you offer?

    We offer different delivery services to suit your needs. Find out more on our Shipping & Returns page.

  • What is your return policy?

    Our constant endeavor is to make sure that you enjoy shopping with us and love your purchase! But if you ever change your mind or are not happy with the purchase, you can return the item within 14 days of receipt. For more information on returns, read our Terms & Conditions and Shipping & Returns policy.

  • Once I've returned an item, when do I get my refund?

    Once you have placed a request for return, we will send you a confirmation email. You will also receive an e-mail from us as soon as your refund has been processed. Refunds typically take 14 business days to process. For International orders, we will aim to process your refund within 14 days of us receiving the items.